KA
Kalp A
1 reviews | Active since Sept 2025
10 Apr 2026, 13:23
Financial fees added to Mweb with no reason
I have been a client of Mweb for more than a year, each and every month i paid my account in full.
This month i paid ot before the debit order date and was fined R50 whick i tried to pay via the app.
It did not allow me to Then my internet was cut off, i then paid the Fee.
I have been trying to get in touch with Mweb since this morning at 8am to no avail.
This is really bad service and i would not reccomend them for fibre
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Mweb's replyOfficial
10 Apr 2026, 13:42Hello Kalp Thank you for sharing your experience with us. We understand how frustrating this must be, especially when you’ve consistently paid your account and then experienced a service interruption, along with challenges in making the additional payment. This is not the experience we aim to deliver.We would like to assist you directly and ensure both the billing concern and service interruption are properly reviewed and resolved. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your account and assist you without further delay.Once we have your details, we will:
- Review the R50 fee app**** and your payment history
- Investigate why the app did not allow you to complete the payment
- Check the reason for the service disconnection
- Escalate your case to ensure your service is restored and the matter is resolved
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 13:42
Official
Hello Kalp Thank you for sharing your experience with us. We understand how frustrating this must be, especially when you’ve consistently paid your account and then experienced a service interruption, along with challenges in making the additional payment. This is not the experience we aim to deliver.We would like to assist you directly and ensure both the billing concern and service interruption are properly reviewed and resolved. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your account and assist you without further delay.Once we have your details, we will:
- Review the R50 fee app**** and your payment history
- Investigate why the app did not allow you to complete the payment
- Check the reason for the service disconnection
- Escalate your case to ensure your service is restored and the matter is resolved
Kind regards,
The Mweb Team