Fibre voucher purchasing process flawed

Ever since Mitchells Fibre has changed to VumaReach, Ive had difficulty purchasing a Fibre voucher on Mwebs website.

I contacted Mwebs call centre to report my issue. Ive been advised that I cannot purchase a voucher online, Mwebs sales department need to assist me with purchasing a voucher.

Eversince lastweek Friday, Ive been spending alot of airtime on trying to get assistance from Mweb with no results.

Today I eventually got through to their sales department who sent me new login details to purchase a fibre voucher and they further advised my internet connection would be restored within 1 hour. It is hours later and still my internet connection has not been restored.

Ive been out of work since Friday due to no internet connectivity. I also still dont have clarity on when this issue will be resolved from Mweb side. Ive also called the call center again to say its been hours later and Im still without internet. I cannot afford calling all the time and not get a solution to my problem. Call agent adviser they will escalate the matter and the call agent who initially assisted me with purchasing the voucher will contact me to explain whats going on.

Still not a word back from Mweb and neither do they communicate on my mweb tickets that has been logged.

Pathetic service from Mweb. Also your so called order tracking on your website is misleading. Why does your order tracking state that my fibre installation is pending, where as I am an EXISTING client ONLY IN NEED OF PURCHASING a fibre voucher so that I can have internet connectivity to WORK!

I purchased a voucher and you accepted my money without giving me ANY service. Please explain how your messed up process work.