Fibre to the home Great! Now let's show you how bad our service is

I am really upset. I recently app**** for fibre to the home via Mweb. I was amazed at how fast they got things done. I then get the technical assistance to set my fibre up great! Then comes the billing!!!! I was informed I will only be billed from the date my fibre is activated. My debit order goes off smoothly and suddenly I get an email demanding the resubmission for another amount. I cannot log into the page as I so not know my login detail. No email to confirm this information!! I have been trying to get to the account but you will hold and hold until all your airtime runs out!!! There is no email one can send queries to. Pathetic. I am wishing to nip this in the bud and cance this pityful service!!!