RB
Rudi B
1 reviews | Active since Jan 2013
18 Feb 2018, 22:24
Fibre support
Although MWEB client service tries to help and delivers friendly service, i am having huge problems with my fibre connection supp**** by them!! They supply a sub standard ZyXEL, WI FI Router and even the replacement (used 2nd hand) unit is failing! When questioning them on supply of this sub standard modem - the reply is that it was supp**** free!! Not to mention that I have paid R1800 for supplying the connection!! NOT Impressed!!! Account ********** 3
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Mweb's replyOfficial
21 Feb 2018, 12:31Good day Knine
Thank you for taking the time to bring this matter to our attention.
We're really sorry to read of your experience, we have since managed to locate the account.
We noticed that an alternate device has since been delivered and we are in the process of arranging for a specialist to call you to address this matter.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply21 Feb 2018, 12:31
Official
Good day Knine
Thank you for taking the time to bring this matter to our attention.
We're really sorry to read of your experience, we have since managed to locate the account.
We noticed that an alternate device has since been delivered and we are in the process of arranging for a specialist to call you to address this matter.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,