Fibre Suppliers

Hi Guys thought l might shed some light on our internet fibre SP's not sure if this has happened to anyone else. During the month of December l went 16 days without fibre internet l contacted the SP on several occasians had to purchase data to work, at no point did my service provider contact me advising that a credit for the 16 days would be issued after l inquired about the credit, still no feedback. at the End of January 2024 till the 2nd week in February a full 2 weeks went by once again with out network fibre.So the 16 DAYS IN DECEMBER INCLUDING THE 2 WEEKS IN FEBRUARY is a total of 30 DAYS l paid the service provider in full. Obviously the SP has a SLA with the fibre SP and l am sure they claim downtime from the fibre supplier, and yet nothing is passed down to the consumers. SO BASICALLY US THE CONSUMERS ARE BEING MILKED.