Fibre Router incorrectly delivered and "Lost"

I recently upgraded my ADSL package to Fibre with free installation and router. The installation was done efficiently and quickly by Openserve. Unfortunately Mweb decided to deliver my router to a random unknown person and subsequently cancelled my ADSL leaving me with no internet and no router received. This after I gave them specific instructions on when and where to deliver the router. There call centre response times are dismal and they do not answer website queries. After holding for 20 minutes a call centre agent did say they will send me a router again. Still waiting...