Fibre product through MWEB

The most frustrating experience. Needed the fibre product to b transferred on 30th March to a flat next door. Over the last 48hours we have been in contact with Mweb & been sent from pillar to.post. I called this morning & was caller no. 46 , waited for 20 minutes then cut off. Impossible to get through on the app or online. I don't believe it is my responsibility to b contacting their technical department. It shud b their responsibility to ensure that they have delivered on their mandate as an ISP.. A call yesterday to 3 different call centre agents passed the buck onto openserve yet openserve is adamant that it is Mweb. I am paying Mweb & not openserve. All I am saying is don't waste your time contracting with Mweb. U will b frustrated.