Fibre order frustration

In November 2024 I cancelled my home fibre ISP (official cancellation day was 1st Jan 2025) and moved to Mweb; arrangements were made well ahead of time and their vendor, Vodacom, just needed to schedule provisioning on their side. Fair enough a Vodacom tech called me on the first week of December 2024 and made a commitment to come to my residence on December 28th, only to be a no show! I am without connectivity and am pressing Mweb (order number: x***9) who advised that they are escalating the matter - but seems to be battling. This is beyond an inconvenience

I have lack of feedback from Mweb and I’ve reached out to VD personally and they have advised me to speak with Mweb as they are the ones dealing with the matter. This is frustrating. Need I pull the plug and get an ISP that will prioritise me?