Fibre Order

Unsatisfactory service!! I ordered fibre through MWEB on the 22nd of October and there has been no installation to this day. An agent called and said they would send me information on how to log on and make payment and they never did. When I try to make payment through vumatel they keep saying I'm not a customer of theirs. This is frustrating to be honest, my order has been on pending for the last 7 days