Fibre not measuring up
<p>Bitterly, bitterly disappointed in the fibre upgrade. We're supposed to have 10Mbps. Lucky to get just over 7 Mbps. Personally I don't think we're even acutally getting that. Netflix, You Tube perpetually hang. We had 2 Mbps before and frankly the service is on a par despite paying more. Made a few phone calls and no joy.</p>
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Replies (3)
Mweb's replyOfficial
13 Jun 2017, 11:27Good Day Karen,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have opened a Technical Specialist escalation, in order for us to troubleshoot the speed issue.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply13 Jun 2017, 11:27
Official
Good Day Karen,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have opened a Technical Specialist escalation, in order for us to troubleshoot the speed issue.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
30 Jun 2017, 12:35Good Day Karen,
I have tried calling you to your cell number, however could not reach you or leave a message.
The hardware team has since sent you a router, please confirm if the issue has been addressed or if the speed issue is on going.
We eagerly await your reply, in order for us to ensure you are assisted.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply30 Jun 2017, 12:35
Official
Good Day Karen,
I have tried calling you to your cell number, however could not reach you or leave a message.
The hardware team has since sent you a router, please confirm if the issue has been addressed or if the speed issue is on going.
We eagerly await your reply, in order for us to ensure you are assisted.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
04 Jul 2017, 12:50Good Day Karen,
We have not received any feedback regarding this complaint.
We now see this matter as resolved and will close it on our side.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply04 Jul 2017, 12:50
Official
Good Day Karen,
We have not received any feedback regarding this complaint.
We now see this matter as resolved and will close it on our side.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,