Fibre Move

After having fibre for a year, I relocate and am told that I will be allocated help under a move ticket. 7 days later the fibre company cannot trace my order and mweb Is unable to assist as well with back and forth stories. Long story short they charged me for this month already of usage but cannot provide the service on time. Unless it's just a way of making sure customers don't cancel. Frustrated to say the leastand pathetic services delivery.