Fibre Link/Signal fault

Good Day, I logged a call for our fibre link, and it's the 3rd day now, no one contacted us, no courtesy call, or estimated time date of repairs.We working from home and need internet 24/7 and here again Mweb dragging their feet. Trust this platform will take me to the right channels to action this. This is the worse service provider, and can't wait for this contract to come to an end, worst, absolutely flat out terrible service. Ref no:Mwb***2 If anyone has Imraan or Rihana's numbers please forward it, clearly there's no customer service present here!!