Fibre Line not being Installed

I app**** for a fibre line with mweb on 2/01/2019. I was promised that the installation would take up to two weeks to be complete. It has now been six weeks and still nothing. I have called daily with each call lasting at minute twenty minutes in an attempt to follow up on the installation and each time I called, have been given conflicting information as to the status of my installation.

Initially, I was told that the infrastructure provider (Openserve) had another application from me. I confirmed that this was not the case as I had not app**** for fibre before contacting mweb (when discussing this with others it seems this is a common excuse and perhaps a delay tactic?). After almost five weeks of waiting and daily follow-up from myself, I was eventually told that Openserve had a system error and that there was no other application with them and that they would be deleting the old order and recreating a new order and would prioritise this as the turn around time was long overdue and I would be updated the following day. I thereafter received an sms from mweb stating that Openserve tried calling me and did not get through (which was not the case). I called mweb yet again to query this and was told two different things from two agents on the same date during the same call. The one agent told me openserve was unable to reach me and I informed them that I received no call, however I have another number as an additional number just in case. Another agent then said that there was yet another issue with the address again and that openserve would not have tried to call me because of the address issue. Again, after several calls I was then told that the error with the address was cleared (again) and that openserve needed to do some sort of mapping and then schedule a date for installation thereafter. I was promised that this would take a day and I would receive a call from mweb giving me feedback. Two days later with no reply, I called to follow up yet again. After 23minutes I was told that the agent dealing with this query would call me back as she was awaiting feedback (again) and no call. I requested to speak to a manager having waited six weeks now and with mweb failing to keep up to their terms of the contract and I was told that I could not speak to any manager as the manager was off work and there was no second in charge. It is not the first time I have requested to speak to a manager and have been told by an agent that I could not.

Now I sit almost six weeks after waiting for my installation which was promised "within two weeks". Furthermore, I do not receive regular feedback from mweb until I start throwing my toys out of my cot.

I have also since received an sms stating that the infrastructure provider has cancelled my order.

Pathetic service from mweb!