Fibre line move....still not done....

So I moved to my new home and asked for my line to be moved. I was advised it will take 2 weeks. Then I was advised it will take 24 -48 hours after the previous owners services where terminated. I advised all this in October already. The old services at the property were terminated on the 22nd of December, I have sent through all the necessary documents requested from me and I was advised again that in 24 - 48 hours it would be active or by the latest the 28th due to the holiday's. Monday has come and gone and today is the 30th December and I am still without internet services. I called yesterday and was advised by the agent I would be called back with feedback at 5pm the same day which also didn't happen. The excuse for the delay was also that Vumatel had their shutdown on the 24th of December, but this should have been sorted the 22nd already or by the latest the 24th. Also I haven't used Mweb's services since end of October yet I have paid for the full months service for November and December. This is another passing of the buck situation. The hardware (modem) and router is already installed, all that needs to happen is the service should be activated and I'm waiting this long. 9 long days.