Fibre Line activation delayed

Hello MWEB

I moved into my new home on 1 April. I placed my order online with Mweb on 23 March. On 3 April I am informed by Octotel, and after calling Mweb and waiting for 20mins to speak with your call centre agent that the previous tenants Webafrica line will only be released at the end of April. They have already moved out and not using that line, now I must wait a month to get connected due to this issue. Why can the line not be released immediately. My router was suppose to be couriered yesterday and now will not be sent due to this issue!

My wife works from home and we are restricted to hot spotting our cellphones for internet access and flying through expensive data. The signal is also low where we live. This process is absolutely shocking !!

Can you please escalate to Octotel or WeAfrica to release the line immediately?