Fibre Internet service disconnected

MWEB has very very bad service, My Fibre service was has been disconnected for 3 days now but I paid via EFT on the 31st of DEC and sent them proof of payment. I have been trying to get hold of the them via the call centre but I am not getting through and spent over R200 airtime. Sent numerous emails and I only receive an automated responses saying they will get back to me but no luck. Logged a query on their website but no one is attending to it. Sent messages on Facebook and the only response I am getting from them is that they will get a consultant to assist but nothing. Sent messages on Instagram and Facebook messenger and get a automated message saying they on holiday.

Don’t know what to do now, please help if possible