Fibre internet package request from hell

On the 14th of December I opened a request for an MWeb Fibre Internet package. It was a simple request, the line was already installed at the house and the previous owner had used MWeb. Alas, it seems MWeb are worse than dealing with a government department. My order went nowhere. On the 30th I called them, fought with their IVR is as useless as they are. I fought with the system for 5 minutes then held for ages to speak to an agent. The agent advised that because it is an existing line he would need to recreate the request. This was done and again, nothing has happened. I tried calling again today, put down after 21 minutes, 4 minutes used fighting with the useless IVR and the rest waiting and be told "the phones are ringing off the hook"- sure, unhappy customers no doubt.