Fibre installation delays

I've been with Mweb for years, and always felt chuffed recommending their services to others.

On the 14th of March I placed an order for Fibre and 4 weeks I am still at square one. I know there is only so much customer services can do, but they would not allow me to even cancel it.

When they transfer me to "in progress orders" department it loops me to a dead end. I mention this to each new agent I speak to, yet they still transfer me.

I am fed up, I work from home and need my internet to be sorted out. It sucks not being updated accordingly why there is a delay, or what's happening. I am not impressed, and no longer do I recommend your services to anyone.