OP
Ovesh P
1 reviews | Active since Jun 2012
30 Jan 2018, 11:10
Fibre installation delays
Mweb offers great deals for upgrading to fibre however, when a customer opts to do the upgrade, it takes forever to have installation done by Vumatel. Continuous follow ups with Mweb only provided responses around Vumatel's freeze period in December. Our order was placed on 14th December, and now at the end of January we still haven't even received a call from Vumatel to make an appointment for installation.
When I followed up now with Vumatel, the address they had on the system was for another area, probably causing the delay. Now we have to wait for them to update the system and re-assign the order to technicians in the correct area. How much longer that will take, I do not know.
It is so frustrating to have to wait so long to get service and a stupid error between two supposedly capable companies is adding to the delay.
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Replies (4)OP
Ovesh P's updateReviewer Update
03 Feb 2018, 17:58So after my Hello Peter complaints about both vumatel and mweb, things started to happen from vumatel's side. Installation happened on Thursday however I am still waiting for activation of my fibre line from mweb. It's taking so long to do something that is supposedly so simple. Of course this company fails to respond to customers as well!! Seems like changing my SIP would be a better idea!
OP
Ovesh P's update03 Feb 2018, 17:58
Reviewer Update
So after my Hello Peter complaints about both vumatel and mweb, things started to happen from vumatel's side. Installation happened on Thursday however I am still waiting for activation of my fibre line from mweb. It's taking so long to do something that is supposedly so simple. Of course this company fails to respond to customers as well!! Seems like changing my SIP would be a better idea!
OP
Ovesh P's updateReviewer Update
03 Feb 2018, 18:00So after my Hello Peter complaints about both vumatel and mweb, things started to happen from vumatel's side. Installation happened on Thursday however I am still waiting for activation of my fibre line from mweb. It's taking so long to do something that is supposedly so simple. Of course this company fails to respond to customers as well!! Seems like changing my ISP would be a better idea!
OP
Ovesh P's update03 Feb 2018, 18:00
Reviewer Update
So after my Hello Peter complaints about both vumatel and mweb, things started to happen from vumatel's side. Installation happened on Thursday however I am still waiting for activation of my fibre line from mweb. It's taking so long to do something that is supposedly so simple. Of course this company fails to respond to customers as well!! Seems like changing my ISP would be a better idea!
Mweb's replyOfficial
06 Feb 2018, 14:15Good day leo18
Thank you for taking the time to post your feedback.
We're really sorry to read of your experience and would like to assist with getting this matter resolved.
We have now tried to call you but were unable to reach you on the number listed.
Please call us on *** so that a consultant can assist with this matter if your still require assistance.
Kind regard
MWEB Client Services
Best regards,
Mweb's reply06 Feb 2018, 14:15
Official
Good day leo18
Thank you for taking the time to post your feedback.
We're really sorry to read of your experience and would like to assist with getting this matter resolved.
We have now tried to call you but were unable to reach you on the number listed.
Please call us on *** so that a consultant can assist with this matter if your still require assistance.
Kind regard
MWEB Client Services
Best regards,
OP
Ovesh P's updateReviewer Update
06 Feb 2018, 15:37My fibre account was activated yesterday after numerous phone calls to Mweb. I am just awaiting delivery of the router. Thank you.
OP
Ovesh P's update06 Feb 2018, 15:37
Reviewer Update
My fibre account was activated yesterday after numerous phone calls to Mweb. I am just awaiting delivery of the router. Thank you.