Fibre Installation: 4 Months Still waiting

I signed up for a Black Friday (23 Nov 2018!!) deal for 50% off deal a 20mbps fibre line with free installation, setup and free router for R405 per month. I checked the coverage on the coverage map and it said that the fibre network was "LIVE". It's now been 4 months and I still do not have fibre installed in my home. I have called several times to find out when the installation will take place only to be told the date has moved; first from Jan 19 then Feb 19 then Mid March and I am still waiting...how much longer this time MWEB??? The only lame communication I get is "We are still waiting for your MWEB fibre order to be processed by our partners". The partners in question are SA Digital Villages. I cannot understand why it is taking so long and why MWEB are not proactive in managing this. Terrible Service. I am dissapointed.