Fibre installation

When you order your fibre the application request asks who your service provider will be. In this case, we click MWEB. Vuma installation was complete 2 days after the request for new service. 2 weeks later MWEB is still in the dark of what happens with the configuration. MWEB is your service provider but you as the customer had to phone Vuma to understand why the configuration is still outstanding. Why do we need a service provider if the customer has to follow up with VUMA on the progress? I phoned mweb twice, and all they saying is they waiting for Vuma to sent them a ticket to configure. You cannot log an escalation with MWEB to investigate. When I contact VUMA they logged the ticked. Think we should deal directly with the end user and start cutting out these businesses that don't deliver on their service agreements.