DA
Dane A

1 reviews | Active since Oct 2017

23 Oct 2017, 14:29

Fibre in your area SMS INCORRECT

2 days ago I received an SMS from Mweb to confirm there is fibre in my area. I went on their website to confirm that this is the case

I received a phone call from one of their sales agents and had to give my address, once my address was typed in to whichever map they are using I was told there is no Fibre in the area whatsoever.

Whilst I understand that no fibre in the area is no an Mweb problem, it is concerning that as an Mweb customer you are blatantly **** to. As a customer the possibility of Fibre makes one excited and you would expect a reputable company to have all their facts before an SMS gets sent out

Anyway they will probably blame it some bug in the system and Marketing needs to fix it or a computer glitch. I don't expect them to take responsibility for this error.

Someday I hope this gets fixed

0
Replies (1)
Mweb
Mweb's reply26 Oct 2017, 13:38
Official

Good day dane-adriaanse

Thank you for taking the time to raise this matter with us.

We will certainly look into this query from our side and address it internally to check if the SMS came from MWEB.

If it did, we will look at why you received the SMS when your area is not ready and address it internally.

Should you have any further queries in future, please do not hesitate to call our contact center.

Kind regards

MWEB Client Services

Best regards,