LT
Li T
1 reviews | Active since Apr 2011
29 Jul 2017, 08:47
Fibre FAIL
<p>I had fibre installed by Fibrehoods on 15 June 2017. To date I have yet to have this services activated. Every agent I have spoken to at Mweb has a standard response "someone will contact you within 24-48 hours or they will just connect you" WHEN????? It has now been 7 weeks!!!!! Your standard response every week is getting old. After being a loyal Mweb customer for over 10 years, I am now 100% sure I have made the biggest mistake of my life.</p>
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Replies (2)LT
Li T's updateReviewer Update
01 Aug 2017, 11:54Your lack of response is a true reflection of your client care. 1st class service from Mweb once again, on the phone for 20 mins only to be told you dont have authority for this and you dont have authority for that...yet you have authority to sell me ****!!!!!!!
LT
Li T's update01 Aug 2017, 11:54
Reviewer Update
Your lack of response is a true reflection of your client care. 1st class service from Mweb once again, on the phone for 20 mins only to be told you dont have authority for this and you dont have authority for that...yet you have authority to sell me ****!!!!!!!
Mweb's replyOfficial
02 Aug 2017, 16:22Good day LiTruda
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you. You can also share your number via private HP post.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply02 Aug 2017, 16:22
Official
Good day LiTruda
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you. You can also share your number via private HP post.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
Best regards,