Fibre Connection issues - CALL CENTRE!!!!!!!!

<p>Hi</p> <p> </p> <p>I have been up and down with the call centre for customer ********** 3 (Dr Roos Dental Surgery)</p> <p> </p> <p>We have donet he following testing</p> <p>- Connected directly to Vuma router</p> <p>-Connected directly to Mweb router</p> <p>- Replaced the MWEB router</p> <p> </p> <p>We are still getting variable speeds and sometimes it is so bad, we cannot connect at all</p> <p> </p> <p>On Thursday 23 March, the issue got escalated to the senior support team (Ref: MWB ********** ). I have not heard from anyone.</p> <p>I have followed up on Friday and Monday.</p> <p> </p> <p>All this time, I could not speak to anyone more senior than first line Technical support. I am the CTO of my company which manages the IT at Dr Roos and apparently the MWEB call centre is not able to transfer calls!!!</p> <p> </p> <p>We need the customer sorted out ASAP. The fact the CTO has spent hours on the phone with the MWEB call centre proves how urgent this issue is</p> <p> </p>