Fibre connection fail poor service

I placed an order for fibre in November 2021 and to this date 22 March 2022 i still dont have connection. I have been pushed from consultent to consultent for the passed 6 months but they have failed to connect me. They mentioned the modem is faulty and they replaced it but still the same issue I tryed to cancel but that is also an issue. They say the tecs will come down to my house to sort but no 1 calls or laze with you to keep you in the loop as to whats happening. They online messaging query system doesn't work. You can leave a million messages no 1 gets back to you and if they do its 5 days later. Mwebs services are very poor .... i personaly would not recommend this isp to any1.