fibre connection

I am having the worst experience with Mweb, I've signed up for fibre connection during the lockdown, all is connected, I am asked to call the customer centre to activate, u call, follow instructions telephonically, until you are asked to punch in the OTP which is supposed to be sent to your registered cell, several attempts and just no luck. this is extremely frustrating, as they debit your account promptly, with no service proved. I want to cancel my account, and my advise dont use these poor service provider, there are many other more reliable service.