Fibre application disaster

I submitted a request for a 20mb fibre line on the 27th of June to open serve. I chose the service provider based on the offer that the order will be fulfilled in 10 working days. I was moving from my existing service provider Vodacom due to poor reaction time to fix a faulty line. Little did I know the horrific service I had to endure at Mweb. One week went past showing I must look out for hardware delivery to no avail. Eventually a person contacted me to find out the ONT number which was promptly shared. Shortly thereafter another querry was lodged for proof of address which I again responded to. Friday, 8 July a person contacts me for installation but arrived at the wrong address, 2 Pafuri street. He advised he cannot continue and a new query must be logged to fix the address. All this happened in spite of submitting the correct address of 12 Pafuri street Secunda on the 27th of June. Thus 10 days came and went with 0 service delivered. All I got was incompetence....best I move to another service provider....