fibre activation

your SALES team are hopeless.

2 weeks ago i bought a fibre voucher. this then had to be redeemed online by created a new clients account. after spendign R400 on a fibre voucher, i found that i couldnt proceed with the application for a technician to come out and install fibre.

2 weeks later and stil no one can assist me in getting (what i understand to be) an existing profile that nees to simply be cancelled for me to be able to create a new profile on their system.

so lets start with the iritable attitude of one of the 5 staff dealth with... Aiesha Koopman. having struggled i asked her to reasure me that all will be sorted when she put down the phone. not only does she assure me that i will receive an email and that i will be fine to proceed by clicking on the link and that she would call back in 30mins to check up on me. well. not only DID I STILL HAVE THE SAME PROBLEM, I DIDNT EVEN RECEIVE ANY EMAIL NOR DID I RECEIVE A FOLLOW UP PHONE CALL FROM HER. her attitude toward me was just terrible.

as for the OTHER 5 sales people ive dealt with immediately after her (Akona, Samantha, Mo and some guy who immediately transfers me before even trying to understand) taking me almost 2 hours (and still holdign on as im typing this), my issue still has not been resolved

so then. the last sales person Mo, tells me that a different story to what the last 5 sales people said to me. he tells me that he cannot assist me because a technician needs to be able to assist me in this regard!

one big circle! one giant mess!!

so now we wait!