Fibre

My experience with mweb has been pretty good so far but this fibre outage started on Wednesday at night and the fibre is still not fixed it makes me wonder you guys say you have technician working on it but how long is this going to take people have work and school they need to attend to I wasn’t able to work bc guess what a fibre outage usually you guys are pretty quick at fixing stuff like this but come on now today marks the 4 days with no internet and it’s not just me it’s every ****** mweb user in Roodepoort pls I would like an update and maybe you guys should implement smth where the technical support gives you an estimated time bc I mean this is just crazy I thought my router bombed out the other day bc of this my ont is green. But my router is red FIX THIS PROBLEM