FIBRE
<p>So I am furious - all these companies come along and offer you fibre. After spending numerous days on the phone to MWeb listening to their awful music I decided to submit a request online. Someone phoned me on Friday and then proceedeed to tell me that their systems were down and they will phone on Monday - no go. Today I get a phone call asking if I am still interested and guess what - NO MORE SPECIAL - FREE INSTALLATION ETC ETC - Now the installation charge is R1 710 and the connection fee R999 - forget it - there are loads of other service providers that will install for free. This is how they repay you for supporting them - I have been an mweb customer for years and I am not impressed. Time to change my service povider</p>
Good day sunette-krige-reyneke
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
We tried contacting you but got your VM.
Your query is currently being investigated and we will be in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good day sunette-krige-reyneke
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
We tried contacting you but got your VM.
Your query is currently being investigated and we will be in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Well once again the customer ISN'T RIGHT. It is time to look for a new service provider. Because they cannot find my order I placed on their website I do not qualify for the special. Why have an order system on your website if it doesn't work. They have no clue what customer care or goodwill is all about. They should maybe ask Hyundai how to look after loyal customers. Now to publish my whole saga n Facebook. Just feel I need to share this experience with my friends
Well once again the customer ISN'T RIGHT. It is time to look for a new service provider. Because they cannot find my order I placed on their website I do not qualify for the special. Why have an order system on your website if it doesn't work. They have no clue what customer care or goodwill is all about. They should maybe ask Hyundai how to look after loyal customers. Now to publish my whole saga n Facebook. Just feel I need to share this experience with my friends