Item: Mweb
Rating: 1
Author: Sanet J

SJ

Sanet J's updateReviewer Update

04 May 2026, 10:03

I am trying to phone MWEM to confirm that my Fiber line is released I have ended my contract with them but I hold on and on no response for very long time Just saying you are customer nr 9 on the line, can some please just can back to me in writing with a email that my line is released!!!!!!!!!

SJ

Sanet J's update04 May 2026, 10:03

Reviewer Update

I am trying to phone MWEM to confirm that my Fiber line is released I have ended my contract with them but I hold on and on no response for very long time Just saying you are customer nr 9 on the line, can some please just can back to me in writing with a email that my line is released!!!!!!!!!

Mweb's replyOfficial

04 May 2026, 10:51

Hi Sanet, we understand the urgency and frustration here, especially after ending your contract and still not receiving confirmation that the fibre line has been released despite waiting on hold for extended periods. We can confirm that an escalation has been sent to our Cancellations Team to urgently follow up on the line release and provide written confirmation. They will prioritise verifying the status of your fibre service with the network and ensure that you receive clear confirmation via email once the release has been completed. We appreciate you bringing this to our attention, and the escalation has been flagged for immediate follow-up. Kind regards,
The Mweb Team

Mweb's reply04 May 2026, 10:51

Official

Hi Sanet, we understand the urgency and frustration here, especially after ending your contract and still not receiving confirmation that the fibre line has been released despite waiting on hold for extended periods. We can confirm that an escalation has been sent to our Cancellations Team to urgently follow up on the line release and provide written confirmation. They will prioritise verifying the status of your fibre service with the network and ensure that you receive clear confirmation via email once the release has been completed. We appreciate you bringing this to our attention, and the escalation has been flagged for immediate follow-up. Kind regards,
The Mweb Team

SJ

Sanet J's updateReviewer Update

04 May 2026, 13:13

Any news waiting a 1 month now for this to be done

SJ

Sanet J's update04 May 2026, 13:13

Reviewer Update

Any news waiting a 1 month now for this to be done

Mweb's replyOfficial

04 May 2026, 13:54

Hi Sanet, we understand how frustrating this delay has been, especially with you having already ended your contract and still not receiving confirmation after such a long wait. We can confirm that an escalation has been submitted for an immediate fibre line release with our Cancellations Team. They are currently engaging the network provider to complete the release and will provide you with written confirmation once this has been finalised. At this stage, the process is still in progress, and we are actively pushing for completion. An update will be shared with you as soon as the release has been processed. We appreciate your patience while this is being finalised and will ensure you are kept informed. Kind regards,
The Mweb Team

Mweb's reply04 May 2026, 13:54

Official

Hi Sanet, we understand how frustrating this delay has been, especially with you having already ended your contract and still not receiving confirmation after such a long wait. We can confirm that an escalation has been submitted for an immediate fibre line release with our Cancellations Team. They are currently engaging the network provider to complete the release and will provide you with written confirmation once this has been finalised. At this stage, the process is still in progress, and we are actively pushing for completion. An update will be shared with you as soon as the release has been processed. We appreciate your patience while this is being finalised and will ensure you are kept informed. Kind regards,
The Mweb Team

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