Fiber Services

I moved in November from Kenilworth to Pinelands. Mid month I requested Mweb to change my address and this was noted and confirmed to me. At todays date 19/12/2024 I still have no internet connection. I have had two visits from technicians neither of which were able to connect my fibre connection. The last technicians did say that they were unable to set up my wi fi as there is a damaged fibre line. My last phone call to Mweb 18/12/24 indicates that they are aware of the problem and that they will escalate my fault but pointed out that their contractor had indicated that from the 13/12/24 they would be operating with a reduced staffing level due to the holiday season. Although I’m a pensioner like many people today I use the web for my personal business and online shopping for necessities (groceries etc). I was informed that Mweb do not have any offices, which I had spent some considerable time looking for, and therefore it appears I am unable to take a complaint to management for non performance. It is sad to see a company who had a very good service record degrade this with the use of a call centre and remote facilitators who are unable to motivate and control service. In other words they cannot make things happen.