Fiber order cancelled after payment - no refund or assistance from Mweb

I am extremely disappointed with the service I’ve received from Mweb.

Before placing my Fibre order, I called to confirm that Fibre was available in my area. The agent confirmed it was, so I proceeded to pay the required fee. A few days later, I received an SMS saying my Fibre order was cancelled because “the body corporate or landowner did not give permission” — which makes no sense because availability was confirmed before payment.

Since then, I’ve tried calling Mweb multiple times. The calls either cut off or no one is able to assist me properly. This is very poor customer service.

At this point, I want a full refund of the amount I paid. It’s unacceptable for Mweb to take payment for a service they cannot deliver, and then fail to provide support or refund the customer.