JE
JACQUES E

1 reviews | Active since Sept 2013

14 Aug 2017, 07:37

Fiber Install Great...MWEB TALK A DISASTER!!!

<p>Ok so I had the new fiber installed and after some great assistance on the phone (over 1 hour) I was all set up and running. So as I do not need a phone line anymore I decided to port my telkom number to mweb and cancel my house phoneline. But this is where the issues started. Since the 28th July I have sent numerous emails, made many calls only to be transferred from pillar to post eventually giving up and thats why I am writing this. The house phone no longer works but I have no idea what device is needed to make the MWEB TALK work. I have sent email upon email and when I get a reply the question is not answered... Can someone please help me!!!!!!</p> <p>This is the MWEB number assigned to me ********** 0623</p> <p>Now what do I do now???</p>

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Replies (1)
Mweb
Mweb's reply14 Aug 2017, 13:15
Official

Good Day erassie1,

Thank you for taking the time to raise your concerns.

Please accept our apologies for any frustrations you have endured.

Our customer care representative has since been in contact with you.

You are require to download an app in order for us to assist you with the set-up.

We are arranging that a Technical consultant calls you to assist with this.

Please bear with us, during this time.

Kind regards
MWEB client services