WS
William S
1 reviews | Active since Aug 2014
28 Aug 2016, 20:57
Fiber does not work
<p>I've put in a 4meg fiber line in my house with 100gigs, but have not been able to watch one movie from start to finish on my Apple TV. Every time a move loads it runs for about 15min the the whole line pulls dead and the movie is down for the whole day. I'm paying premium rates for Fiber but its barely working and seems no better than ADSL. </p> <p>Can someone please assist with investigating the problem?</p> <p> </p> <p>Thank you</p> <p>William</p> <p> </p>
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Mweb's replyOfficial
29 Aug 2016, 14:52Good day WilliamScott1984
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply29 Aug 2016, 14:52
Official
Good day WilliamScott1984
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,