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Quentin R

1 reviews | Active since Nov 2016

28 Nov 2016, 14:53

Fiber application

<p>I have been driven to this out of frustration. I have app**** on 20 Sep 2016 for my fiber line after confirmation from telkom that my area is now live. 30 days in I did my follow up as I received numerous sms from MWEB stating its happening soon. It is now 60 days and counting. I have been sent from pillar to post regarding this and almost always getting the same answer....uuh this is not right, I will speak to our fiver team and call you in 24hours. This has happened 5 times,my patience is up with you. MWEB used to be a good company but hell this is just plain (add expletive here) .</p> <p> </p> <p>As much as it galls me I will take my business else where seeing that basic follow up and common curtesy has gone out the door.</p> <p> </p> <p>Quentin Rautenbach</p>

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Replies (1)
Mweb
Mweb's reply28 Nov 2016, 17:21
Official

Good day Sterath

Thank you for bringing this matter to our attention.

As discussed with our client service representative, this query has been addressed and forwarded to the specialist.

We will investigate the case and remain in contact with you until the matter is resolved.

Kind regards

MWEB Client Services

Best regards,