TN
Tracy N
1 reviews | Active since Jan 2023
19 Aug 2026, 09:33
Feedback
Unhappy still waiting for reply from them concerning my account that is being investigated.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
19 Aug 2026, 09:36Hi Tracy,
We understand your frustration with still waiting for feedback while your account is being investigated.Please send us a DM with the details of the query being investigated, along with the account details linked to your Mweb service. We’ll look into the matter and assist with obtaining clarity on the outstanding feedback.Kind regards,
The Mweb Team
We understand your frustration with still waiting for feedback while your account is being investigated.Please send us a DM with the details of the query being investigated, along with the account details linked to your Mweb service. We’ll look into the matter and assist with obtaining clarity on the outstanding feedback.Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Aug 2026, 09:36
Official
Hi Tracy,
We understand your frustration with still waiting for feedback while your account is being investigated.Please send us a DM with the details of the query being investigated, along with the account details linked to your Mweb service. We’ll look into the matter and assist with obtaining clarity on the outstanding feedback.Kind regards,
The Mweb Team
We understand your frustration with still waiting for feedback while your account is being investigated.Please send us a DM with the details of the query being investigated, along with the account details linked to your Mweb service. We’ll look into the matter and assist with obtaining clarity on the outstanding feedback.Kind regards,
The Mweb Team
Best regards,
TN
Tracy N's updateReviewer Update
19 Aug 2026, 12:30account ***1
Account was paid for in May and June but you guys deducted and we reversed the money that was deducted. Now we are told we owe R850
Account was paid for in May and June but you guys deducted and we reversed the money that was deducted. Now we are told we owe R850
TN
Tracy N's update19 Aug 2026, 12:30
Reviewer Update
account ***1
Account was paid for in May and June but you guys deducted and we reversed the money that was deducted. Now we are told we owe R850
Account was paid for in May and June but you guys deducted and we reversed the money that was deducted. Now we are told we owe R850
Mweb's replyOfficial
19 Aug 2026, 13:52Hi Tracy,
We understand the confusion around the outstanding amount.We’ve reviewed the account and can confirm that payments for the June and July invoices have not been received. The EFT payments reflecting on the account were allocated towards the May invoice.The debit order that was deducted and subsequently reversed does not reflect as a payment towards the outstanding invoices, which is why the R850 balance is currently showing as due.Kind regards,
The Mweb Team
We understand the confusion around the outstanding amount.We’ve reviewed the account and can confirm that payments for the June and July invoices have not been received. The EFT payments reflecting on the account were allocated towards the May invoice.The debit order that was deducted and subsequently reversed does not reflect as a payment towards the outstanding invoices, which is why the R850 balance is currently showing as due.Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Aug 2026, 13:52
Official
Hi Tracy,
We understand the confusion around the outstanding amount.We’ve reviewed the account and can confirm that payments for the June and July invoices have not been received. The EFT payments reflecting on the account were allocated towards the May invoice.The debit order that was deducted and subsequently reversed does not reflect as a payment towards the outstanding invoices, which is why the R850 balance is currently showing as due.Kind regards,
The Mweb Team
We understand the confusion around the outstanding amount.We’ve reviewed the account and can confirm that payments for the June and July invoices have not been received. The EFT payments reflecting on the account were allocated towards the May invoice.The debit order that was deducted and subsequently reversed does not reflect as a payment towards the outstanding invoices, which is why the R850 balance is currently showing as due.Kind regards,
The Mweb Team
Best regards,
TN
Tracy N's updateReviewer Update
19 Aug 2026, 15:17April and May the wifi was not working due to you guys doing your investigations. So it was placed on hold.
WHY ARE WE PAYING FOR SOMETHING THAT WE ARE NOT USING??
WHY ARE WE PAYING FOR SOMETHING THAT WE ARE NOT USING??
TN
Tracy N's update19 Aug 2026, 15:17
Reviewer Update
April and May the wifi was not working due to you guys doing your investigations. So it was placed on hold.
WHY ARE WE PAYING FOR SOMETHING THAT WE ARE NOT USING??
WHY ARE WE PAYING FOR SOMETHING THAT WE ARE NOT USING??
Mweb's replyOfficial
19 Aug 2026, 16:14Hi Tracy,
We understand your concern regarding the charges while your service was not in use during April and May.We’re unable to pick up any fault currently logged on the account relating to the connection. For assistance with the billing and account status, please reach out to our Billing Team via Live Chat so they can review the charges and investigate further.Kind regards,
The Mweb Team
We understand your concern regarding the charges while your service was not in use during April and May.We’re unable to pick up any fault currently logged on the account relating to the connection. For assistance with the billing and account status, please reach out to our Billing Team via Live Chat so they can review the charges and investigate further.Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Aug 2026, 16:14
Official
Hi Tracy,
We understand your concern regarding the charges while your service was not in use during April and May.We’re unable to pick up any fault currently logged on the account relating to the connection. For assistance with the billing and account status, please reach out to our Billing Team via Live Chat so they can review the charges and investigate further.Kind regards,
The Mweb Team
We understand your concern regarding the charges while your service was not in use during April and May.We’re unable to pick up any fault currently logged on the account relating to the connection. For assistance with the billing and account status, please reach out to our Billing Team via Live Chat so they can review the charges and investigate further.Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
19 Aug 2026, 16:15Hello Tracy
We have updated the Collections team with your feedback above and requested that they get in touch to discuss the service suspension and payment going forward, taking your feedback into account. ref#MWB***3
Kind regards,
The Mweb Team
We have updated the Collections team with your feedback above and requested that they get in touch to discuss the service suspension and payment going forward, taking your feedback into account. ref#MWB***3
Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Aug 2026, 16:15
Official
Hello Tracy
We have updated the Collections team with your feedback above and requested that they get in touch to discuss the service suspension and payment going forward, taking your feedback into account. ref#MWB***3
Kind regards,
The Mweb Team
We have updated the Collections team with your feedback above and requested that they get in touch to discuss the service suspension and payment going forward, taking your feedback into account. ref#MWB***3
Kind regards,
The Mweb Team
Best regards,