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Did you read what I said?<br> <br> I was not informed about the conditions as you stipulated. I think this is unfair that you do not read my email, neither are you trying to assist me or even try to refer this to a higher person.<br> <br> Please refer this to a person who are prepared to assist me since you, clearly, don't want to.<br> <br> I need the R300,00 to be REVERSE.<br> <br> <br> I have received your email below regarding your MWEB account.<br> The stipulation for the free FON router was that the customer will need to activate the Fon Router within 60 days from date of receipt of router to benefit from the free router offer, if this service is not activated within 60 days from date of receipt of router, MWEB reserves the right to bill customers for the full cost of the router.<br> You have surpassed the 60 day window, so regret to confirm that the R300.00 charge cannot be reversed.<br> Have a good day further.<br> Should you require any further assistance, please do not hesitate to call our Contact Center.<br> Regards<br> Colette Bristow<br> MWEB Customer Contact Center<br> Subject:RE: [REF#: ***] Billing explanation<br> Good day<br> I was not informed about this neither was any of this explained to me Ensure that you reverse the R300,0