FED UP WITH NO RESPONSE!!!!

I have asked Meb numerous times to change my debit order date to the 29th of every month, still nothing. I have been on the phone throughout the week, wasted insane amounts of airtime and still no response, luckily support could assist with an OTP registration form but still no feedback from Mweb. My internet has been shut off, how am I supposed to pay my outstanding account if I never receive OTP's or emails? You guys will threaten to shut off the internet but refuse to assist?? So please tell me how you want me to pay my account if I have absolutely no way of accessing it and if you refuse to assist?? Then I will automatically assume I owe you nothing, I have pleaded in the past, this week again and just no response, no man, this is unacceptable. I cannot cooperate if you don't want to assist, simple as that.