Fed up with horrible service

I started this journey on the 26th of August. I signed up, paid then waited. Nothing, for weeks. Then I spoke to one of the mitchells fibre reps, and he told me as I had first attempted to sign up with cool ideas, that the MWEB one would not work and I needed to call them and cancel. I did so, and the next day they called me to set up the installation date.

I explained what had happened and was waiting for my refund. Mweb then called me again, and I decided yo just go for it, and I did a new order, being told that the payment I made would go towards the new one. Again I waited. Weeks later, the provider vumareach called, again, but then telling me that there was no new order and the old one shows canceled. He then told me that he would remove the old order off the cancelation list and reactivate it, and that I would receive a call in 24 hours to confirm a date for the delivery. Again, I waited. 2 weeks later, I called back, only to be told that it is still cancelled. now I cannot get through to mweb, no surprise, as no one there ever answers the phone. So not only am I no closer to getting my installation, I have no idea what happened to the money I paid for it.

this is the worse company I have ever dealt with. No interest in the customer experience or delivering a great service. As mitchells fibre has gone live in my area, I will make it my duty to ensure no one in my neighbourhood goes with mweb, nor any of my colleagues. Frustrated and disgusted.