EW
ERIKA W
1 reviews | Active since Apr 2015
13 Apr 2026, 13:12
Fed up!
Terrible service!!! Trying to cancel my service - caller no.2 for over 20 minutes!!
Previously had a technical issue which could not be resolved after 2.5 hours of holding the phone and transferred from east to west and north and south. Mweb never came to fix a cable overhanging in front of my gate, so low my car couldn't enter.
I want my contract cancelled with immediate effect!
How many more hours and Rands must I spend to get the basic services for an overpriced and under performing service?!!!
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
13 Apr 2026, 13:33Good afternoon, Erika,
We understand how frustrating this has been, especially with the long wait times when trying to cancel, the unresolved technical issues, and the ongoing concern with the cable at your property. It’s also disappointing to hear that this has led to your decision to cancel after your experience.
Your request has been escalated to the Retentions Team, and they have been asked to reach out to you directly to assist with your cancellation and ensure this is handled as quickly as possible.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this has been, especially with the long wait times when trying to cancel, the unresolved technical issues, and the ongoing concern with the cable at your property. It’s also disappointing to hear that this has led to your decision to cancel after your experience.
Your request has been escalated to the Retentions Team, and they have been asked to reach out to you directly to assist with your cancellation and ensure this is handled as quickly as possible.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 13:33
Official
Good afternoon, Erika,
We understand how frustrating this has been, especially with the long wait times when trying to cancel, the unresolved technical issues, and the ongoing concern with the cable at your property. It’s also disappointing to hear that this has led to your decision to cancel after your experience.
Your request has been escalated to the Retentions Team, and they have been asked to reach out to you directly to assist with your cancellation and ensure this is handled as quickly as possible.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this has been, especially with the long wait times when trying to cancel, the unresolved technical issues, and the ongoing concern with the cable at your property. It’s also disappointing to hear that this has led to your decision to cancel after your experience.
Your request has been escalated to the Retentions Team, and they have been asked to reach out to you directly to assist with your cancellation and ensure this is handled as quickly as possible.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
EW
ERIKA W's updateReviewer Update
14 Apr 2026, 16:45More than 24 hours since my review and MWEB's response - no contact - no solution - no cancellation of my service!!
Not really surprised given my past experience!!! I must however say that I got a quicker response initially on hellopeter than contacting Mweb directly.
Legally, I consider my service cancelled.
Not really surprised given my past experience!!! I must however say that I got a quicker response initially on hellopeter than contacting Mweb directly.
Legally, I consider my service cancelled.
EW
ERIKA W's update14 Apr 2026, 16:45
Reviewer Update
More than 24 hours since my review and MWEB's response - no contact - no solution - no cancellation of my service!!
Not really surprised given my past experience!!! I must however say that I got a quicker response initially on hellopeter than contacting Mweb directly.
Legally, I consider my service cancelled.
Not really surprised given my past experience!!! I must however say that I got a quicker response initially on hellopeter than contacting Mweb directly.
Legally, I consider my service cancelled.
Mweb's replyOfficial
14 Apr 2026, 16:48Hi Erika, we hear your frustration, especially after waiting more than 24 hours without a clear resolution or confirmation on the cancellation request. We also understand your concern around response times and the experience you’ve had trying to reach support through different channels. A follow-up has been submitted to the relevant team to urgently review your cancellation request and provide clarity on the status of your service. This has been flagged for priority attention given the delay and the urgency expressed. Feedback will be provided as soon as there is confirmation from the team handling your request so you are not left without clarity on next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 16:48
Official
Hi Erika, we hear your frustration, especially after waiting more than 24 hours without a clear resolution or confirmation on the cancellation request. We also understand your concern around response times and the experience you’ve had trying to reach support through different channels. A follow-up has been submitted to the relevant team to urgently review your cancellation request and provide clarity on the status of your service. This has been flagged for priority attention given the delay and the urgency expressed. Feedback will be provided as soon as there is confirmation from the team handling your request so you are not left without clarity on next steps. Kind regards,
The Mweb Team
The Mweb Team