FED UP CUSTOMER

MWEB duplicated an account on my name, deducted payment for both accounts, upon asking for a refund for the one nothing was done, anyway i left it thinking they'd use the credit for the new month, instead of using the credit they deducted a NEW DEBIT order for R169, and the normal debit order amount of R599.00 - i called, no answer for more than 2 hours straight, live chat no one attends to anything. ZERO SERVICE DELIVERY, ZERO ASSISTANCE.