Fed up!

I app**** for a "better" package through MWEB. The entire installation and everything was allready done by a previous ISP. All Mweb had to do was switch me over. The order went through on 14/01/2021. Im currently still offline and I havnt received a single phone call from MWEB explaining to me what the hold up is about. Received a text on Saterday 06th February stating my fibre installation is complete. (which was only a switch over from a previous ISP) The text reads further "there is a activation delay with the infrastructure provider. We have no timings but we will contact you when we do" I've been phoning in daily to follow up on whats going on. Because there is ZERO COMMUNICATION SKILLS FROM MWEB. I received another text again saying "theres a SLEIGHT delay in the activation. Im fed up before im even conected via MWEB. And I regret moving over to MWEB.