1 reviews | Active since Mar 2009
Fault not resolved from 25th Dec 2017
I opened a fault 83ANK251217 on the 25th Dec 2017 for an intermittent internet connection. Mweb told me telkom gas to resolve this issue, which us understandable. But it's been 3 weeks now and wen I phone mweb on updates on the fault, they tell me telkom has to resolve this. Mweb doesn't give me feedback weekly, I have to phone them, explain my issue every single time... Very bad service.... Now I get my monthly bill, yet my fault us still not resolved....
Very very bad for me mweb... If it's telkoms issue, then you as my service provider must follow up with them and ensure I have regular feedback, not a system sms on Fridays stating telkom is looking into it. Very dissapointed.....
As soon this this is resolved I am goibg to change service providers. You guys are *****..... Taking my money yet not giving me service
Good day wesleyg
Thank you for taking the time to bring this matter to our attention.
We're sorry to read of your experience and have arranged for this matter to be escalated with our faults team.
They will follow up on the fault will remain in contact with feedback and remain in touch with you until this matter is resolved.
Should you have any queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Good day wesleyg
Thank you for taking the time to bring this matter to our attention.
We're sorry to read of your experience and have arranged for this matter to be escalated with our faults team.
They will follow up on the fault will remain in contact with feedback and remain in touch with you until this matter is resolved.
Should you have any queries, please feel free to call our contact center.
Kind regards
MWEB Client Services