Fault for SIX days and counting

Our Mweb fiber line has been out for 6 days. When checking the website it has been loaded as a fault in the Bryanston/Ferndale area but it seems like nothing has been or is being done.

I called technical support on Monday night and after waiting 1hr 15mins to speak to somebody, I was told that there’s nothing they could do.

It’s been SIX days and there is absolutely no communication or indication of this being fixed. I am extremely disappointed with the service from Mweb. There are so many people working from home and businesses operating in the area. This is absolutely terrible for us who now have to pay big bucks for data.

Mweb will most definitely bill my usual amount though. Shocking!

0/10 for service. 0/10 for urgency. Would never recommend Mweb to anybody.