SR
Shane R
1 reviews | Active since May 2014
29 Nov 2015, 12:00
Fault for over 2 months now.
I have had a fault for more than 2 months now, i am suffering from extrememly high ping and ping fluctuation, packet loss and jitter on my line. It works for a week, then its broken for a week, it works for a week then its broken for a week. i have requested numerous times that my fault not be closed during a \working week"as i know it is not going to last. Telkom keep closing it and mweb is doing absolutely NOTHING to follow up with telkom to find out why they are closing it"
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Mweb's replyOfficial
30 Nov 2015, 08:42Hello sh****69,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The fault has been re-opened with Telkom and we will follow up with them regarding the issue.
Please bear with us while we try and obtain a resolution to the fault.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The fault has been re-opened with Telkom and we will follow up with them regarding the issue.
Please bear with us while we try and obtain a resolution to the fault.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply30 Nov 2015, 08:42
Official
Hello sh****69,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The fault has been re-opened with Telkom and we will follow up with them regarding the issue.
Please bear with us while we try and obtain a resolution to the fault.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The fault has been re-opened with Telkom and we will follow up with them regarding the issue.
Please bear with us while we try and obtain a resolution to the fault.
Kind regards
MWEB Client Services
Best regards,