False promises by Mweb sales consultants

Mweb sales consultants made false promises when signing me up on 20feb. Karl, the manager assured me that when I need assistance I should call him on his cell but he never answered his cell after the 20th.He tried to sign me up to more than a mth to mth contract which I refused but he didnt say that a free router comes with a 6mth cont. He is also aware that I couldn't activate the data on my side b4 the end of feb as I was still contracted to telkom and they wouldn't allow me to add data of another provider until the 28th. I also spoke to an assist m?nager b4 signup and he assured me mweb wont charge me from 20-28 Feb as he understood that I have already paid telkom until the 28 and I didn't want to pay twice, but brenda of mweb said that i was liable to pay from 20 feb. Is this not being deceiptful? I was also told that the data is unshaped, but it's shaped. I request mweb to listen to all voice recordings made to me and from me on 20 and 27Feb to know what transpired. As far as im concerned my cooling off period and bill date started from date when i was able to connect which was 3rd March. I ll appreciate it if management calls me on *** to resolve all issues. Nasreen