False Promises and pathetic service

After being with MWEB for more than 2 years, The ADSL line has been down for more than 3 weeks. So I cancelled with MWEB and took out an LTE. I refused to pay this month end because nothing has been done about the line and I am left without internet.

Spoke to Brenda last week Monday about this and she said the debit order will not go off - which it did. I have not received a cancellation letter for the ADSL. I was told that to keep my business I will get a better price on the LTE and it will be processed immediately.

The order was only done THURSDAY not as promised on Monday. It was too late for them to deliver the next day so we arranged for Monday.

Over the weekend my ID was ******. Now I have to wait 2 months to get my internet - yet if they delivered as promised I would have got it.

Brenda did not even try to help or see what can she do, as I already have another existing LTE line with MWEB.

Pathetic service and lost promises