False atverticing

I'm a MWEB client for 5 years. I have 3 Business accounts and 3 home accounts. I spend about R7000 p/m on MWEB. I app**** for fibre to home as there web site says it's available in Worcester. It's been months now and still no contact from MWEB. I would like 4 or 5 fibre lines so it would not be money wasting for them to supply. I live in a newly build area so the cable can easily just be pulled to the house from the main box outside. If it's available in Worcester, why can't you supply me? I will look to take my business to another supplier.