1 reviews | Active since May 2018
FALSE ADVERTISTNG - MWEB
I responded to the add currently being run by Mweb with their fibre data special. The add clearly states to check for fibre in your area. I duly did and it states - Good News fibre is available in your area. I call Mweb sales this morning only to be told that fibre is not available. This is blatant false advertising and Mweb should not allowed to advertise this way.
Good day lizelle-noke
Thank you for taking the time to raise this matter with us.
We're really sorry to see that you were not able to get a fibre connection, we wil surely pass along your feedback to the relevant team.
In addition, we would like to add that alot of the time the area itself does support fibre but the street requested might not yet be fire ready.
This could cause some confusion when enquiring about the availability of fibre services.
Should you have any further queries, feel free to contact us.
Kind regards
MWEB Client Services
Best regards,
Good day lizelle-noke
Thank you for taking the time to raise this matter with us.
We're really sorry to see that you were not able to get a fibre connection, we wil surely pass along your feedback to the relevant team.
In addition, we would like to add that alot of the time the area itself does support fibre but the street requested might not yet be fire ready.
This could cause some confusion when enquiring about the availability of fibre services.
Should you have any further queries, feel free to contact us.
Kind regards
MWEB Client Services
Best regards,